• Solution should be in the critical path of the customer and value should come through differentiation from other service Companies / Uniqueness.

- We ensure that a business school graduate with experience in technology implementation is in touch with the client before the techies take over. This intial business process is necessary to ensure that the correct understanding is carried forward via flowcharts, without any loss in the business plan, to the final product.

- A solution with requisite scalability inherent comes with the critical understanding of the objective in the very beginning. This minimizes the need for substantial re-writes of codes when it comes to upgrades or modifications.

• Dedicated manpower, still lower costs, ease of use and fast deployment of applications; No substantial re-writes required for upgrades and changes.

- The dedicated team that takes over a project once awarded, is in constant touch with the client for free flow of information, updates and change requirements.

- Our various accreditations such as STPI, NASSCOM help us to leverage the latest technologies and hardware whilst keeping costs of staying abreast down to a minimum.

• Location transparency - URL for all work and projects

- A testing platform is allocated to all the ongoing projects. Thus work done, is uploaded onto the test server(s) on a regular basis, so that the client can check the progress real time.

- A two way communication channel with the client is open all the time. The assigned technical project manager makes sure that work is uploaded onto test server, feedbacks from the client received and required action taken on a regular basis.

• Legacy - Cross functional apps which maps with existing data and applications of the enterprise

- The critical factor for transitioning from an existing legacy application to a customized solution is "conversion". Conversion of data and users. Synapse has created several adapters and middle tier apps which allow for seamless conversion and/or map existing data from the legacy applications to new platform apps. This also allows users to continue working on the existing and pre-entered data without any latency.

- The legacy adapters also permit phased transitioning for departments and different locations, thereby permitting use of either legacy or new application during this period.

• Packaged software is 10% shrink wrap and 90% services - installation, integration/implementation, training etc.

One inherent problem with Off-the-shelf software is its ability or rather the lack of it to fit smugly in place. Enormous amount of resources (costs of implementation, training and process re-orientation) may yet be spent before the software starts to function and achieve it's objectives. Installation, integration with existing systems (specially legacy apps) and
paying for additional not-required features are just a few of the hitches that may work as a deterrence.

Tailor-made software on the other hand is
easier to start using:

- Objective frozen and communicated to the developer
- System flow generated
- existing processes and methods taken into account
- Time frame projected
- Both way communication channel opened
- Test server allocated
- phased or single transition
- Progress monitoring made live
- Feedbacks taken care of
- Beta and other testing phases
- Seamless integration with existing system (including legacy)
- Only final touches required in short training
- Cross-over time minimized
- No downtime
- Money well spent with no waste in not-required features.