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Service Management solution
and beyond
Solving problems and capitalizing on opportunities in a timely manner is
crucial in today's business environment. Action Request System (AR SystemR)
provides an environment for rapid creation, deployment, and use of Service
Management applications. The foundation for Remedy's out-of-the-box Service
Management applications includes Help Desk, Asset Management, Change
Management, Service Level Agreements, and the Customer Service and Support
suite.
AR System enables you to adapt industry's best practices to meet your
organization's unique needs, rather than changing your own internal best
practices to match a rigid out-of-the-box solution.
AR system architecture also allows the creation of custom forms, features
and workflow. This provides the flexibility to develop and implement
solutions using the AR system platform. The platform can be adopted to meet
diverse and unique needs of organizations. Following are a few custom
solutions that have been developed using AP system: Legal issue tracking,
inventory management & tracking, expense report & management, supplier
tracking, insurance claim management, quality management, real estate
management, project management.
Remedy offers a heterogeneous environment with multiple layers of the
solution being independent of one another. The server is available on the
following operating systems: Microsoft Windows Server, Sun Solaris, Linux,
HP-UX, IBM AIX and can use any of the following databases: DB2, INFORMIX, Microsoft SQL Server, Oracle, Sybase.
Similarly, several end-user clients are available that use the standard user
interfaces for the web, Windows, Palm OS, and wireless devices within their
respective environments.
• Web clients use a browser to provide a user interface to AR System
applications. These applications can be complete e-business/e-commerce
web-based solutions for submitting new requests, searching and modifying
existing requests, charting data, generating reports, and receiving and
responding to AR System notifications.
• AR System Windows User Tool provides the day-to-day user interface to AR
System applications for users of Microsoft Windows. It is used to submit new
and modify existing requests, to search for requests, and to generate
reports.
• Wireless clients that use Wireless Markup Language (WML), such as cell
phones and two-way pagers, can also communicate with the AR System.
At Synapse - a Remedy Solutions Partner, provides the domain expertise and
skills required to specific define business case and functional
requirements. This ensures a technical solution that is aligned to corporate
and IT strategies, supporting business profitability and end-user
satisfaction.
A series of full project life-cycle services including project management,
planning, analysis, design, testing, deployment and post deployment support
including training is followed to ensure that the solution is customized per
your need and organizational workflow.
For more information on Remedy products please click here.
Click here to mail us now with further queries/requirements. |
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